Privacy Policy

Last Updated: December 31, 2024

Introduction

Welcome to Sopherim & Associates' Privacy Policy. We understand the critical importance of protecting the confidential information we handle in our transcript editing services. This policy outlines our practices for collecting, using, protecting, and disclosing information we receive from clients and through our services.

Information We Collect

Client Information

- Contact information (name, email address, phone number, business address)

- Business and professional credentials

- Payment information processed through Stripe's ACH feature

- Communication preferences and history

Project-Related Information

- Legal transcripts and associated materials

- Exhibit documentation

- Audio and video recordings

- Case-specific information and metadata

- Project specifications and requirements

How We Use Your Information

We use the collected information for:

- Providing transcript editing and related services

- Processing payments and maintaining financial records

- Communicating about projects and services

- Maintaining quality control and consistency

- Meeting legal and regulatory requirements

- Improving our services and operations

Data Protection Measures

Security Infrastructure

- Industry-standard encryption for data transmission

- Secure, access-controlled storage systems

- Regular security audits and updates

- Multi-factor authentication for all systems

Operational Security

- Strict access controls based on need-to-know basis

- Regular staff training on confidentiality and security

- Secure disposal of sensitive materials

- Monitored and logged access to sensitive information

Payment Information

- All payment processing is handled through Stripe's secure ACH system

- We do not store complete banking information on our servers

- Financial data access is strictly limited to authorized personnel

- Regular audits of payment processing systems

Information Sharing and Disclosure

We do not share, sell, or disclose your confidential information except:

- As necessary to provide our services

- With your explicit consent

- As required by law or court order

- To protect our legal rights or prevent illegal activities

Data Retention

- Client files are retained according to legal requirements and client specifications

- Inactive account information is securely archived

- Deleted data is permanently removed using secure methods

- Financial records are maintained as required by law

Third-Party Services

- We carefully select and monitor third-party service providers

- All vendors must meet our security standards

- Regular reviews of third-party security practices

- Written agreements ensuring data protection

Client Rights

You have the right to:

- Access your personal information

- Request corrections to your information

- Request deletion of your information (where legally permissible)

- Opt-out of certain data uses

- Receive an explanation of our privacy practices

Breach Notification

In the event of a data breach, we will:

- Promptly notify affected clients

- Investigate and remedy the breach

- Implement additional safeguards as needed

- Comply with all legal reporting requirements

Changes to Privacy Policy

We reserve the right to update this privacy policy. Changes will be:

- Posted on our website

- Notified to active clients

- Effective immediately upon posting

- Previous versions archived and available upon request

Contact Information

For privacy-related questions or concerns:

- Email: support@sopherimassociates.com

- Phone: 843-636-8665

- Address: Provided by written request

Legal Compliance

We comply with all applicable privacy laws and regulations, including:

- State and federal privacy laws

- Industry-specific regulations

- Data protection standards

- Professional ethics requirements

This privacy policy reflects our commitment to protecting your confidential information while providing high-quality transcript editing services.